At Bigtech CCTV, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website or physical store.

📋 Information We Collect

We may collect the following types of personal information:

• Contact Information – such as your name, phone number, email address, and physical address

• Order Information – such as product details, payment information (excluding full card details), and purchase history

• Device Information – including IP address, browser type, and usage data when you browse our website

• Communication Data – records of customer support conversations and inquiries

🛡️ How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders

• To communicate with you regarding your purchases, support inquiries, or promotional offers

• To personalize your experience and improve our products and services

• To detect and prevent fraudulent activities or security threats

• To comply with legal or regulatory requirements

🔒 Data Protection & Security

We implement strong security measures to safeguard your personal data, including encrypted connections (SSL), firewalls, and secure storage systems. Only authorized personnel have access to your data, and we do not sell or share your information with third parties for marketing purposes.

📦 Third-Party Services

Some services such as payment gateways and delivery partners may require access to limited personal data to complete transactions. These third parties are contractually obligated to protect your data and only use it for the intended purpose.

🍪 Cookies & Tracking

Our website may use cookies to enhance user experience, analyze website traffic, and support marketing efforts. You can choose to disable cookies through your browser settings, though this may limit some site functionality.

👶 Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

✏️ Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of incorrect or outdated data

• Request deletion of your personal information (where legally permissible)

• Opt-out of promotional communications

To exercise any of these rights, contact us using the details below.

📩 Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Bigtech CCTV
📞 Phone: 0727-357-825 / 0726-957-162
📧 Email: sales@bigtechcctv.com
📍 Location: Accra Towers, Next to Accra Hotel, First Floor – Shop F05, Nairobi, Kenya